OUR POLICIES

CANCELLATION POLICY

If for whatever reason your child is away and unable to make a lesson, we will do our best to fit them into another lesson slot during the week, however this is dependent on availability and we cannot guarantee that another time will be available. If they are unable to attend a makeup lesson, we do not offer refunds for the week's lesson that was missed.

CHILD SAFETY POLICY

We can not let children leave the centre without being in the presence of an adult. Our building shuts at 6pm, so you must be in to collect your child before this time.

We reserve the right to cancel or ban any children or adults (including parents) who demonstrate dangerous, aggressive or unruly behaviour. Our office has numerous large fish tanks which post a safety hazard for children to be around unsupervised. So if you have younger children with you in the waiting room, they must be supervised and under control at all times. If there is any uncertainty about anyone posing any potential hazard or supervision issue at all, we reserve the right to cancel your enrolment without refund.

If your child has any medical issue (including allergies) that we need to know about, you must inform us upon enrolment. If there is no medical issue upon enrolment but one develops at a later time, you must inform us immediately so that we can take the appropriate precautions.

REFUND POLICY

After the first assessment, if you wish to enrol your child then we need to accept payment upfront for 1 term, charged at the rate of $99 per week. If after the first lesson, you wish to discontinue, we will refund your payment for the remainder of the term. If however your child has sat through 2 weeks worth of lessons and you decide to discontinue after that, there is no refund.

PRIVACY POLICY

The private information we collect about you or your child is maintained in accordance with the National Privacy Principles. We do not share your information with anyone for marketing purposes or any other purpose unless legally required. If at any time our staff become aware of any reason to suspect there is cause for concern about a child’s safety, we are obligated under mandatory reporting regulations to report concerns to the appropriate authorities which may include the police or Department of Family and Community Services (FACS) depending on the nature of the concern.